Frequently Asked Questions

What payments do we take?

We accept most major credit cards, debit cards, e-checks, government checks, purchase orders, bit-coins and wire transfers. 

How much does delivery cost?

Free shipping worldwide on all orders under 2 kg (delivery time 3 -10 days - fully trackable). 

Which countries do we ship or sell to?

Most countries, currently we do not ship or sell to USA, EU including Switzerland (except in the case of permitted sales to government agencies).

Can I track my order?

Yes, order tracking allows you to follow the progress of your order until it reaches you. Tracking will tell you if your product is on order, in dispatch, or with the courier.

When do I get what I buy?

Providing all products are in stock, orders placed are normally dispatched on the same working day. On average, goods will arrive within 2 - 5 working days.

Will Customs allow your purchase?

To date, no items have been confiscated due to our discrete shipping method.

Can I cancel my order?

Yes, you can cancel your order before dispatch if you contact us with your order reference number. Orders cancelled by you after dispatch of the goods will be subject to a handling fee, which covers our reasonable re-stocking and administrative costs. 

What if I cannot find what I want?

If you cannot source a particular product, please contact us with your specific requirements, and we'll endeavour to find what you need. 

What happens if I have not received all of my order?

If you receive an incomplete order, please contact us with the order number and details of the incomplete items. We will endeavour to resolve the problem and get back to you within 48 hrs. 

What about the warranty?

All products are covered by a 12 month warranty.

Can I get a refund?

Yes, no problem - please contact us with your order number. We will issue an RMA number or may offer an alternative product.